- American Express
- Diners Card
- Check (Made payable to: JHAudio. Order will not ship until check clears)
- Money Order
- PayPal (Payable to: email@example.com)
- Purchaser/Business Name and order/invoice number
- Product serial number, if applicable
- Reason for return. If defective, describe specifically what is wrong.
- Merchandise should be packaged in such a way as to protect the product and its packaging.
- Clearly mark the RMA number on the outside of the shipping box.
- Include a copy of the original invoice in the package.
- We may have to disclose information for purposes of protecting your or our legal rights or as required by law or orders from courts and government entities.
- We may disclose to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
- Before we disclose your personal information for other reasons, we will first obtain your consent, for example via e-mail, click-through, an online opportunity to opt-out, or otherwise.
- To protect and defend the rights or property of Jerry Harvey Audio, including its Sites. In the event that we disclose your personal information as set out above, we will require third party organizations to protect and maintain your information in compliance with our policies.
WHAT ABOUT CUSTOMS, DUTIES AND TAXES?
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at the Destination County Customs either our shipper FedEx, or the Customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes in advance, on a customer's behalf.
For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to Customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes. Please be advised that Jerry Harvey Audio LLC has no control over these charges. The actual amount charged by customs may differ for each country.
Please contact your local Customs office for further details.
WHAT ABOUT CUSTOMS, DUTIES AND TAXES ON REPAIRS?
**International Repair Shipping Procedures**
International shipments are subject to import duties and taxes (VAT). To avoid these additional charges when shipping International repairs to Jerry Harvey Audio LLC, a Foreign Shipper’s Declaration Form must be filled out and sent with the package. Jerry Harvey Audio LLC reserves the right to charge you for any fees incurred at time of package receipt due to failure of proper return procedures.
Due to the nature of our products, payment must be received before new custom IEM orders or repairs will be added to our production schedule.
We accept the following forms of payment:
If you have any questions regarding your account billing, please contact Shelley Harvey at 866-485-9111 or firstname.lastname@example.org.
CUSTOM IEM ORDERS
If you opt to cancel your order of Custom IEM before we build the Product, you must cancel the order within 5 business days after the order is placed. We will process your return and refund within 2 business days. It may take longer than 2 business days for the refund to appear on your credit card statement. We are unable to offer a refund after a custom IEM has been built or after the manufacturing process has been started. May be subject to a restocking fee of 20%.
May be returned within 30 days of the invoice date for credit or exchange after obtaining a RMA number. You must ship the Product(s) to JHAudio within 10 business days from RMA submission.
If you received incorrect or damaged merchandise, we will provide you with a label for return shipping.
All paperwork, including warranties and instructions, must be returned along with the original packaging. Place the manufacturer’s box into a shipping box (plastic bags are not sufficient packaging). DO NOT put any stickers, labels, tape, or marks on the original manufacturer’s packaging.
May be returned within 30 days of the invoice date after obtaining an RMA number. You must ship the Product(s) to JHAudio within 10 business days from RMA submission.
May be subject to a restocking fee of 20%.
Must be returned in new and resalable condition in the original packaging. Items damaged or showing signs of use are not returnable. Items missing will be subject to additional charges.
All paperwork, including warranties and instructions, must be included along with the original packaging. Place the manufacturer’s box into a shipping box. DO NOT put any stickers, labels, tape or marks on the original manufacturer’s packaging.
Freight charges incurred due to returned merchandise are the responsibility of the customer. We recommend that you use FedEx or UPS with insurance for returns. JHAudio cannot be responsible for lost or damaged packages.
Call us at 1-866-485-9111 and request a Return Merchandise Authorization (RMA) number.
Please provide the following information:
All merchandise must be shipped prepaid and fully insured to:
Jerry Harvey Audio
111 W. Jefferson St., Ste. 300
Orlando, FL 32801
PRIVACY AND SECURITY POLICY
Your privacy is important to us, this Privacy and Security Policy ("Policy") governs the website and services www.jhaudio.com ("Site") owned by Jerry Harvey Audio. COLLECTION OF INFORMATION HOW WE USE YOUR INFORMATION CONTROL & REVIEW OF YOUR PERSONAL INFORMATION PROTECTION OF INFORMATION CHANGES TO THIS STATEMENT.
COLLECTION OF INFORMATION
SUBMISSION OF PERSONAL INFORMATION
You may register at our Site and provide personal information, at such times as when you download software, register new products, access product information, features or programs, or sign into a page that requires authorization. This may include your name, email address, physical address, credit card number, etc. You may also provide demographic information such as your age, education level, household income, and whether you are a personal or business user. You will know what you submit in each case, because you will manually enter the information. If you choose not to register and provide this information, you can still use most of the Site. Unfortunately, you will not be able to access areas that require registration.
CHILDREN’S PERSONAL INFORMATION
We do not knowingly collect personally identifiable information from users under the age of 13. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.
AUTOMATIC COLLECTION OF INFORMATION
We automatically collect on our server logs certain information about your computer hardware and software when you visit our Site. This information may include such things as your IP address, operating system, a description of any products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses. We and our third party service providers collect non-personal information about how you use our Site through cookies, Internet tags (e.g., web beacons) and other technologies in the aggregate, and track navigational data. We also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with our Site, and help us optimize our marketing efforts to include managing our advertising on other sites providing you ads based on your activities on our Site.
COOKIES AND TRACKING
SOCIAL MEDIA FEATURES
PURCHASE OF PRODUCTS
Our shopping cart and checkout pages may have the look and feel of being on our Site, however the payment information, including credit card information, that you submit on these pages is collected by our payment processor and not collected by us. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service. We recommend you read the privacy statement of our payment processor, viewable where your information is collected.
HOW WE USE YOUR INFORMATION
We only use your personal information for the purpose that you provide it to us (e.g., technical support when you provided information for that purpose). We use this information to communicate with you either via the Internet or e-mail. (The only exceptions to this Statement are “service and follow up e-mails” that may notify you about system downtimes, product problems or recalls, password reminder e-mails, and information after you have purchased a product.). If you submit personal information to any third party websites linked to or from our Site, your information is governed by their privacy statement. We encourage you to carefully read the privacy statement of any website you visit.
USE OF NON-PERSONAL INFORMATION
We also use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share the anonymous data with our co-marketing partners in order to offer all our customers potentially desirable products and services as well as to improve our content and services.
We will periodically send users e-mail messages about our products and services. We also use tracking pixels to determine, in the aggregate, how many people open our e-mails.
DISCLOSURE OF INFORMATION
Personal information collected on the Sites may be stored and processed in the United States. We do not share, trade, rent, sell or otherwise disclose our customer or user information to unaffiliated companies. We disclose information you submit only as follows:
In the event that we disclose your personal information as set out above, we will require third party organizations to protect and maintain your information in compliance with our policies.
Except as set forth above, we will not disclose your personal information to any third party, including advertisers, without your explicit consent.
CONTROL & REVIEW OF YOUR PERSONAL INFORMATION
You have the ability to direct us to update or delete/deactivate certain information pertaining to you by using any of the methods listed below:
Mail: Jerry Harvey Audio, 111 West Jefferson Street, Suite 300, Orlando, FL 32801
You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received.
We provide you the opportunity to “opt-out” of having your personal information used for certain purposes whenever we ask for this information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
PROTECTION OF INFORMATION
Jerry Harvey Audio is committed to the protection of your personal information. We use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure.
CHANGES TO THIS STATEMENT
We will occasionally update this Statement. If there are material changes to this Statement or to how we will use your personal information, we will prominently post such changes prior to implementing the change. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Revised March 30, 2017.
BY ACCESSING AND USING THIS WEBSITE IN ANY WAY, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT USE OR POST INFORMATION ON THIS WEBSITE IN ANY MANNER.
Modifications to these terms
Jerry Harvey Audio may change, modify, update, add, or remove portions of these Terms at any time. Please check these Terms periodically for changes. Your continued use of this Website, following the posting of any changes, will signify your acceptance of those changes.
Changes to this website
In an effort to continually improve this Website and its usefulness to you, we may add additional services or make changes to existing services. In the event that Jerry Harvey Audio makes such changes, these Terms shall apply to the new services and to any changes to existing services.
To use certain parts of this Website, you will be asked to provide information about yourself, such as your first name, e-mail address, password, city, state, country zip code, or postal code. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Jerry Harvey Audio immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Jerry Harvey Audio or any other user of or visitor to this Website due to the use of your Jerry Harvey Audio ID, password, or account by another person.
You may not use anyone else’s Jerry Harvey Audio ID, password, or account at any time without the express permission and consent of the holder of that Jerry Harvey Audio ID, password, or account. Jerry Harvey Audio cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE AND ALL MATERIALS, INFORMATION, POSTINGS, OPINIONS OR SERVICES ON THIS WEBSITE OR LINKED FROM THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, AND JERRY HARVEY AUDIO AND ITS SUPPLIERS, THIRD PARTY SERVICE PROVIDERS, AND PARTNERS (HEREINAFTER COLLECTIVELY REFERRED TO AS “SUPPLIERS”) HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. JERRY HARVEY AUDIO DOES NOT REPRESENT OR ENDORSE THE ACCURACY, CURRENTNESS, OR RELIABLILITY OF ANY ADVICE, OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED, UPLOADED, OR DISTRIBUTED THROUGH THE WEBSITE. JERRY HARVEY AUDIO AND ITS SUPPLIERS MAKE NO WARRANTY THAT THIS WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; THAT ACCESS TO THIS WEBSITE OR ANY INFORMATION, POSTINGS, OPINIONS, OR SERVICES LINKED FROM THIS WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR THAT RESULTS FROM SUCH USE WILL BE ACCURATE OR RELIABLE, OR WILL BE SUITABLE FOR YOUR PURPOSES. JERRY HARVEY AUDIO CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THIS WEBSITE WILL BE FREE OF ALL VIRUSES, MALWARE, CONTAMINATION, OR DESTRUCTIVE FEATURES, INCLUDING BUT NOT LIMITED TO ALL VIRUSES, MALWARE, TROJAN HORSES, WORMS, ADWARE, SPYWARE, CRIMEWARE, ONLINE GRAFFITI TAGGERS, DROPPERS, ROOTKITS, KEYLOGGERS, BOTS, OR OTHER HARMFUL SOFTWARE PROGRAM OR PROGRAM ELEMENTS. IN ADDITION, JERRY HARVEY AUDIO IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY THIRD PARTY SERVICE PROVIDER, OR PARTNER, WHETHER ONLINE OR OFFLINE. NO ORAL OR WRITTEN INFORMATION RECEIVED BY JERRY HARVEY AUDIO, ITS SUPPLIERS, OR OBTAINED OTHERWISE WILL CHANGE THIS DISCLAIMER. Some jurisdictions do not allow these limitations, so the above limitations may not apply in your jurisdiction.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT JERRY HARVEY AUDIO (OR JERRY HARVEY AUDIO’S OFFICERS, DIRECTORS, INVESTORS, SUBSIDIARIES, AGENTS, ASSIGNEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, OR EMPLOYEES) SHALL NOT BE LIABLE FOR ANY DIRECT DAMAGES OR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, PROFITS, OR OTHER INTANGIBLE LOSSES (EVEN IF JERRY HARVEY AUDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OF OR THE INABILITY TO USE THIS WEBSITE, REMOVAL OR TERMINATION OF THIS WEBSITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ERRORS OR OMISSIONS IN CONTENT ON THIS WEBSITE, STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS WEBSITE, INSTRUCTION, INFORMATION OR SERVICES PROVIDED BY OR LINKED FROM THIS WEBSITE, OR ANY OTHER MATTER RELATING TO THIS WEBSITE. IN NO EVENT SHALL JERRY HARVEY AUDIO’S AND ITS SUPPLIERS’ CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THIS WEBSITE EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID TO JERRY HARVEY AUDIO DURING THE PRIOR YEAR FOR THE SPECIFIC SERVICE AT ISSUE, OR $100.00, WHICHEVER AMOUNT IS LESS. Some jurisdictions, such as New Jersey, do not allow these limitations, so the above limitations do not apply in New Jersey and may not apply in your jurisdiction.
You shall indemnify, defend, and hold harmless Jerry Harvey Audio, its affiliates, and their respective officers, employees, and agents from any and all claims, demands, damages, costs, and liabilities, including reasonable attorneys' fees, made by any third party due to or arising out of your wrongful acts or omissions arising out of your use of this Website. Jerry Harvey Audio reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate as fully as reasonably required in the defense of any claim. The foregoing indemnification provision shall not apply to the extent that any claims, demands, damages, costs, or liabilities, are the result of Jerry Harvey Audio’s own negligence, fraud, willful injury or willful violation of law.
Disclosure of use
Jerry Harvey Audio reserves the right at all times to disclose any information that Jerry Harvey Audio deems necessary to comply with any applicable law, regulation, legal process, or governmental request. Jerry Harvey Audio may also disclose your information when Jerry Harvey Audio determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
These Terms and your use of this Website will be governed by the laws of the United States and by the laws of the State of Florida, without regard to conflicts of law provisions; all claims and actions must be brought in the appropriate state or federal court located in Orange County, Florida; and, you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. You waive all defenses of lack of personal jurisdiction and venue.
Jerry Harvey Audio may assign these Terms at any time to any subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of Jerry Harvey Audio to another entity. You may not assign this agreement. These Terms constitute the entire agreement between you and Jerry Harvey Audio regarding this subject matter, and they govern your use of this Website. The failure of Jerry Harvey Audio to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. If any provision of these Terms is found to be invalid, the parties nevertheless agree that the parties’ intentions as reflected in the provision and the other provisions of these Terms shall remain in full force and effect. REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, except in New Jersey, any claim or cause of action arising out of or related to use of the Website or these Terms must be filed within one (1) year after such claim or case of action arose or be forever barred.
This site is owned and operated by Jerry Harvey Audio Holding
Jerry Harvey Audio revised these Terms on March 30, 2017.